How to make withdrawals (International merchants)

(Last Updated On: October 8, 2018)

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A good number of VoguePay merchants use the platform to collect international payments. Even existing local users can also upgrade their business account to take payments internationally.

For international users (non-Nigeria accounts) when it comes to the time to withdraw your funds, here are few things to keep in mind.

  • It takes T+5 days before you can withdraw your funds (more detail here)
  • By default, a minimum threshold you need to have in your wallet before you can initiate withdrawal is $1,500 USD or its equivalent in your currency of choice.
  • In case, you want to withdraw less than $1,500, a surcharge will apply (more details on our pricing page)

How do I process my international withdrawal?

To initiate a withdraw request, login to your dashboard.

Click “My account” tab to select “withdraw” from the drop-down.

On the withdraw page, simply complete the process by inputting the amount to withdraw.

Then select the bank account the money will be sent to.

(Note: You need to add your bank account first. Here is a simple guideline on how to add your bank on VoguePay)

In case you are withdrawing less than $1,500 or you have less than that amount as matured balance in your VoguePay wallet, you may NOT be able to proceed. A notification will be displayed to inform you that you need to withdraw above $1,500 before you can proceed.

This might confuse some people and create the impression that they cannot withdraw less than the 1,500 from their wallet. It is not so.

You can still withdraw less than $1,500.

However, it attracts a surcharge fee of $30 and requires you to send an email for manual processing.

To do this, send an email to support@voguepay.com stating the amount you want to withdraw and your username. When your mail is received, we will respond with the next steps to complete the process and process the withdrawal manually.

Very soon, the withdrawal interface will be upgraded. It will enable you to complete the process (including giving consent for the surcharge, right from your withdrawal page).

Here is a preview.

 

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11 Comments

  1. Johnathan Berner

    Is the surcharge pop-up window ready yet? It has been half a year since you guys said this would be upgraded so I can withdraw less than $1500 to USA bank account without needed to email you and ask for a manual withdraw…

    1. idorenyin Idiong

      Hello Berner, at the moment, you may still have to send a mail and request for manual withdrawal as the feature is not ready for use. We will keep you posted as soon as it is live. Thank you for choosing VoguePay.

  2. samuel chukwu

    i deposited 360000, till now my account has not yet been credited/funded

    1. idorenyin Idiong

      Hello Samuel, thank you for contacting us. Kindly provide more details to our Facebook support team – m.me/voguepay

    1. idorenyin Idiong

      Hello Qaozeno, thank you for reaching out to us.
      At the moment, that will only be possible if it is a reversal.
      But we can process to your bank, not bank card.

      Thank you.

  3. Dimitar

    I have like 10k matured founds and vogue is not letting me WD them though is against any bank policy

    1. idorenyin Idiong

      Hello Dimitar, Thank you for your feedback. It is unfair to say that we did not let you withdraw.

      We process withdrawals to all our merchants across the globe.

      I am aware of the new policy by Mastercard and VISA, which I believe is the policy that you are referring to.

      Kindly contact us on Facebook messenger – m.me/voguepay to enable us guide you through the withdrawal process.

      Thank you again.

  4. Temilade

    If I received money to my vogue pay account and I want to make a withdrawal to my bank account in Nigeria it takes how many days

    1. admin

      Hi Temilade, You will receive your withdrawal into your bank account within 24hours. Thank you for your interest in VoguePay.

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