Sometimes, you might forget your password and you are unable to access your account any longer. When such happens, you can follow the guidelines below to restore access to your account.
STEP 1. Go to the login page and click on the Forget Password link.
STEP 2: You will be directed to Forget Password page. Enter your registered email address and click on “password reset” button to proceed.
You will get a password reset link in your inbox with a link to change your password. If the mail is not delivered to your inbox, you can check your SPAM Folder in case our email was filtered off by your ISP.
STEP 3: When you click the link in the email, a new password is automatically generated for you and sent to you email box.
- After clicking the link above, you instantly get an email that contains your password.
STEP 4: Copy the new password our system generated for you. You will need it and your desired password in order to continue the process. When you complete this, we will send you a one-time token, via email.
[Please note that your new password must contain at least (1) one numeric value i.e 0-9, (2) one uppercase letter (3) one lower case letter (4) one special character ]
STEP 5: Copy the code sent to your email to complete the password reset process. In case you did not see the one-time code, you can generate another one.
This completes the password reset process on VoguePay. On successful completion, VoguePay will send an email to confirm the password change.