Below is a detailed step-by-step guide to help you complete the process. If you need assistance, chat with us on Facebook https://m.me/voguepay or send a ticket to support@voguepay.com
Why do you need to verify your business account on VoguePay ?
Business verification is the next step a user takes after completing account signup.
Our verification process ensures that every merchant meets our due diligence criteria that include collecting adequate KYC (know your customer) and submitting same for their business. With the due diligence we ensure each merchant is trustworthy and can be contacted in cases of dispute resolutions or charge-back. It is an important step, hence, if the merchant has not done it, they cannot use their VoguePay account to accept payment.
How do I initiate the business account verification process?
- To start the process of business verification, please log in to your VoguePay account (login here).
- From your dashboard click on the “business verification” menu or you can go directly ( here is the link.)
- Click on “Proceed” button to start the verification process. You will be directed to account funding page where you can make payment to verify your account.
STEP 1: Fund Your Account.
The first step is to make payment. How much you pay as verification fee is determined by the country your account is based in:
-
- International merchants verify their accounts with $19.99 or its equivalent in euro, pounds and other currencies.
- Nigerian merchants that have a registered business entity will be required to pay a verification fee of N1,500 (this is ideal for you if you have CAC certificate for a business or NGO)
- Nigerian merchants that do not have a registered business will be required to pay a verification fee of N2,500
- You can pay the verification fee with card payment or with funds from your VoguePay wallet. Please read this guide for detailed explanations on multiple options to fund your account.
What happens after payment is made?
After you make payment for appropriate verification fee, you will be prompted to continue the verification process.
The first stage include providing details about your business entity and particulars of the primary personnel who will have access to the VoguePay account. The second stage include uploading your documents for assessment.
In case your payment for business verification failed, this error message prompts you to continue to upload document. We have an arrangement to deduct the verification fee when you start accepting payment.
Let’s proceed to the next step
STEP 2: Upload your personal and business information.
At this stage of the verification process (access page here if you are not redirected) you will be asked to provide basic information about your business.
There are 3 stages for uploading your personal and business info.
- Stage 1 (Business information): This is where you supply information about your business, including your business certificate/incorporation number and other information about your business.
- Stage 2 (Business type): This is where you select the type of business that you own. If your business type is not indicated, you can select “other”.
- Stage 3 (Upload docs): This is where you upload the relevant documents needed for your business verification. This is the final stage of the verification.
The information to upload should include (a) Certificate of business incorporation (if you have a corporate entity), (b) Any valid government-issued ID card (International Passport /National ID Card / Driver’s License/ Voter’s card), (c) Utility bill (energy, water or waste management bill etc)
After uploading your documents, tick the checkbox to confirm you accept our terms. Then submit your verification application.
It is recommended that you have ready all the documents you want to upload for business verification. The size of each document should not be more than 500kb in acceptable formats like PNG, JPEG or .pdf).
Below is the breakdown of documents you are expected to upload.
- Non-Nigerian merchants : Identity card + utility bills + business incorporation documents + equiv 20 USD.
- Nigeria merchants (business entity): Government-issued Identity card + utility bills + CAC document + N1500.
- Nigeria merchants (non-business entity): Government-issued Identity card + utility bills + N2500.
STEP 3: Add two new pages to your website.
As part of your business verification process, your website must be fully functional and the checkout page must collect adequate information about your customers.
It should have the following pages:
1.. “Information about how to contact you.
Clearly display how you can be contacted. It must have the following information
(a) Your company’s physical address (must correspond with what is provided to VoguePay)
(b) Your contact email address (that your customers can use to contact you for dispute resolution)
(c) Your phone numbers (preferably a business line)
This information is recommended to be displayed on any of the following pages on your website: footer, about Us/Contact us” page or terms and conditions page.
Here is an example showing address in a website footer.
2. A customer billing info collection system.
Before a user can checkout, ensure to collect adequate billing or shipping details about them before they proceed to make payment.
This means that when your user clicks checkout, they need to provide some information before you finally direct them to the payment page. That checkout experience must collect the following information:
- Full name.
- Email address
- Phone number and
- Physical address of customer (optional for digital products, software, and downloadable products)
- Oder detail, i.e, information about what is being paid for (Collecting this information will enable you to easily generate invoice or waybill for the transaction which can be needed in cases of transaction disputes)
Like this:
NOTE: Most eCommerce solutions like WordPress or Joomla have plugins or modules for this. If you use custom application, ask your developers to build this into it. Ensure you make these changes to your website as soon as you submit your business verification request.
In case you do not have a website you need to show proof that you are collecting customer information before payment.
Approved or not approved ? How we decide accounts that get approved
What happens after your documents are submitted?
Our compliance team begins their assessment. Your application will be reviewed and status communication to you between 1 to 5 business day. In case your business can not be verified, your payment will be refunded.
Below are what we check out for before your account is verified.
A. Business documents
- We confirm that the business documents you submitted is up to date. For example, the utility bill presented must NOT be older than 3 months from the date of your business verification request. (The bill can be electricity, water or waste management bill).
- Your identity card should be government-issued. While there might be some waivers (exemptions), we expect you to provide a government-issued card. This can be state or National levels.
- For statement of account, it must bear a bank stamp to confirm authenticity and should note be more than 3 months from the date of your business verification request.
NOTE: Nigerian merchants can present their bank verification number (BVN) in place of items 2 and 3
One more check.
Ensure that the you use the identity information you submit for verification belongs to the person whose name is displayed in your VoguePay account profile. Also note that you have to change the address to correspond to the one on the utility bill.
So, make sure the information in this page match it with the the utility bill and passport details you submit.
B. Assessment of your website.
It is important that you comply with our request to reflect the two information below on your website.
- “Information about how to contact you.
- A customer billing info collection system.
When the two checklists are met, your account will be verified.
Verified account displays a badge and enables you to use the full suite of VoguePay platform.
If you are required to provide additional or replacement document for assessment, you will NOT be able to upload it from the portal. You will need to send it to us via email to support@voguepay.com
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Goodevening sir and thanks for this wonderful writeup.
Please I want to know if I can use my International Passport to Verify my Business Account using method 1.
Also, I currently have a personal account at VoguePay and this writeup said that I cannot perform card funding from personal account. How then can I pay for the Verification Fee?
Thanks so much for your quality support
Dear Mr. Frank Umeadi
Thanks for your comment on the VoguePay blog.
We wish to let you know that you can verify your business account with a Valid International Passport IF you don’t have a registered business.
Presently, you cannot perform card funding operation on your personal account but we are seriously working on making that available as soon as possible. To perform any card funding operation, you will need to upgrade your personal account to a business account. Kindly contact support@voguepay.com on how to do that.
Thanks for your patience and cooperation.
If you have any questions or concerns, don’t hesitate to contact us via the Blog, Social media pages, and support@voguepay.com
Looking forward to hearing from you
Sincerely,
Voguepay Nigeria
http://www.voguepay.com
Dear sir, please call 08170008003 for assistance.
Thanks
Good day sir,please can I accept payments from foreign countries wih voguepay?
Dear sir, you can accept payment from foreign countries with your VoguePay account? If you have further questions, please let us know.
The verification code for my phone number is not sent to me after several attempts at verifying my phone number.
Kindly Check if the number is correct. For assistance, contact support@voguepay.com
Hello Admin, please how long those it take to be verified? because i have uploaded my business documents, but i don’t know what’s next or how long to wait.
Good day! please can I pay merchant outside the country with my personal account? Thanks
Yes. you can pay a merchant anywhere as long as the person has a VoguePay account. This is made possible by Wallet-to-wallet transfer feature. Here is the link a guide on Wallet Transfers. http://voguepayblog.com/kb/transfer-funds-to-voguepay-users/
good evening sir,
i just registered on the voguepay but verification of my phone contact didn’t work out. i sent a compliant to a number given in the contact us zone since Monday till date no information.
Please. i need your help to activate the voguepay account.
thanks for help and understanding….
We apologize for the inconvenience, please send an email to support@voguepay.com or simply send a ticket using the ticket form on the right side bar.
Thank you
Hello, please I like to know the percentage VoguePay charges withdrawal processing charges.
Thanks
Kindly refer to this FAQ
please can i verify my account without CAC certificate
Yes you can. Please refer to this guideline: http://voguepayblog.com/kb/want-verify-business-account-not-cac-possible/
in the business verification form method 2,section d business information
registration number;
principal id/issuedd/country;
what are to be placed in the box?,and are the optional,also how many days does it take to verify a account,and if acct is not verified cant the 2500 naira charged be refunded back?
thanks
The detail can be found on the Identity card that you using.
In case your business verification failed, the sum deducted from your VoguePay wallet will be refunded to your VoguePay wallet and you can withdraw it.
How do u charge for a naira to dollars transaction, like if I want to send 100$ to a company wat charge do u collect
The typical amount we advise users to transfer is $1500. This is because the cost to transfer lower funds is high.
good morning sir,
i just registered on the voguepay but verification of my phone contact didn’t work out. i sent a compliant to a number given in the contact us zone .
Please. i need your help to activate the voguepay account.
thanks for help and understanding….and if all work how much can i transfer because i want to pay for car in usa
Please send a mail to support@voguepay.com or use the ticket box to get the issue resolved
Using method 2: Is it possible to verify my business account using a temporary National I.D Card or Voters Card? Am yet to receive the permanent one.
Yes. We accept temporary National ID card only. You can proceed with it to verify your account.
I’ve registered 3days ago and yet I’ve not been verified you said it will be verified between 24 to 48 hours.
I’ve been verified but it said I should upload utility bills to update my utility status
This is might be because the utility document you submitted did not might the required KYC. Kindly send a mail to support@voguepay.com to clarify.
Thank you.
Hello ..
Upon verifying my business account.
Thou I choose to get verified using Government ID .. But I saw the ‘ Certificate Registration Number’ box …
I do not have such because .. I plan on using my Government ID.
Please re-initiate this step and ensure you verify with the information you have available.
I currently live in the hospital quater and i do not have a utility bill, Can i do the verification with out a utility bill?
It is OK if you can provide a bank statement that indicates you reside in the given address
How do I going to verify my account after registration
Please follow the instruction stated in the guide. If you have a specific challenge with the verification, please send a mail to support@voguepay.com
Hi, I want to know how to upgrade to a business account. This link isn’t working:
https://voguepay.com/business_registration
Hi James, to upgrade an existing personal account to a business account, you can send request to support@email.com
Can an under 18 register for Vogue pay and upgrade to a business account using international passport
You need adequate KYC to operate a business account on Voguepay. Usually, you will be up to 18 years before you can have some of the means of identification. For more about this and instances of exemption, please refers to our terms, for additional assistance https://voguepay.com/terms
Nice work
Hello Admin, I have registered with necessary information on behalf of a non profit organization, but the account is not verified yet, what are the possible reasons and steps to be taken to correct such.
Thanks
Hello Olawale, for adequate KYC, we verify each doc submitted for account opening to confirm they are valid. Usually, you should get a feedback within 24-48hours. You can always contact support@voguepay.com. Thank you.
I have been filling the online business registration form since morning, but it’s not responding. Keeps giving me several unnecessary messages, even when I have done everything. I guess it’s deliberate. The company just made the whole registration thing difficult.
Our registration process is not difficult. In case you have specific difficulty, kindly send mail to support@voguepay.com to help you resolve the issue. Thank you for using VoguePay.
Pls what is the percentage charge on Withdrawals from voguepay business account?
Withdrawal fee is 0.99% + N99. Please see all applicable fees here.
Thanks for this. I have registered and will verify my business account.
You are welcome Emma, we are glad you found the resource to be useful.
I want to visit your Ikeja Lagos Nigeria office with my int’l passport, nepa bill and NGN2,500 business verification fee to verify my business account in person (offline), i hope it’s allowed?
I just installed Voguepay plugin in my website, my online store has multiple currencies and when the order procedure reaches Voguepay Payment Gateway, the price will change to naira (not dollar equivalent because my online store default currency is U.S dollar), e.g $1,000 will be showing NGN1,000 instead of NGN600,000 displayed on my website before checking out to Voguepay Payment Gateway, why?
Is it because my Voguepay Business account has not been verified?
My website is http://www.aimeagles.com and http://www.aimeagles.com/sms
Hello Mr. Paul, it is OK to visit our office to complete your verification. However, we hope that with our guideline you will be able to fix it on your own. Regarding payment gateways, please note that our USD gateway requires you to apply separately for it after your account has been verified before we can enable the channel for it. Kindly find more information about it here
how long does it take for an account to be verified
Typically, verification takes less than 24 hours. Sometimes, depending on available information, this can be extended beyond that time while our support team engages with the business owner.
You might want to understand what we do during the verification exercise?
Basically, we cross-check the documentations provided by the business during the application to confirm they are genuine. We also examine your website to ensure it complies with our internal checks. If there are grey areas to address, we communicate that to the business owner and let the person know the status of the application.
Please enable international payment gateway for my site, I am tired of continuous complain from users
Hello Godstime, you can accept international payment on your website. The first step is to make a request and provide adequate KYC for access. Please see more information in this guideline.
Hello voguepay I run internet business and would like to setup your payment system on my website.
How do I go about it? Any link or resource?
Thanks
Hello Prosper, to set up payment on your website is easy with VoguePay. Here is a good resource to get you started to accept payment in Nigeria or internationally
When to verify business account cant seem to do that
To verify your account, please go ahead to fund your account and upload the required document.
Hello Admin,
I upgraded my ‘then’ private account to a business account; paid the required amount of 2,500 and submitted the appropriate documents for verification.
This upgrade was 3 days ago to be precise and I have contacted Voguepay via calls and mail.
The verification has not been effected since then.
I need my account to verified ASAP, so as to integrate payment into my website.
Hi Williams,
Sorry for the delay in verifying your account. Please send us an email at support@voguepay.com with your voguepay ID so we can followup on this.
This business verification of a thing. My own case is, how do I know if I have been verified? I have contacted Support on this but no reply.
Thank you for the message. As soon as your business verification is active, our support team will send you a message. That will happen very soon.
Pleasespecified amount of NGN2,500 it money was removed but the page refreshed and the money was removed but i couldn\’t continue the verification, telling me insurfficient balance. Please how do i go about it, Thanks (Merchant Id:1989-0060506), i Tried using ur support ticket but it is saying error, Thanks
Please proceed to complete your verification by visiting this link.
Hi! Good post. Thank you so much for sharing this useful information. I have registered and will verify my business account.
Thank you Joseph. I appreciate that you have signed up. If there is any specific way I can help to set you up, I am happy to
Hello, i registered sometime last month, paid for my business verification, uploaded my documents but still yet the dollar currency is not enabled, customers are complaining that the payment system isnt working, up until today the system isnt working. I sent a mail to your support team, no reply until now, i dont want to believe you are offering poor services here because i was referred here by a colleague.
Hi,
Thank you for reaching out to us via our email support channel.
Please understand that upon verifying your account, you can now accept payment from all local card types.
In order to accept international payment you have to request access to this gateway (it allows you to accept payment in all currency from all card types).
Here is more details on how to set up international payment on your VoguePay account
I want to add 10,000 naira to my acct but is not verified but later i will user 2,600 from it and verify my acct
Is it possible
And what i have is paper national id card and voters card non permanent one
Hi Solomon. Thank you for signing up an account on VoguePay. For accounts that are not verified, you cannot fund with more than N2,500 if you are using bank funding option.
I will recommend that you find with your card if you need to fund as high as N10,000.
i have done a withdrawal of cash to account since yesterday but haven\’t gotten value. No contact phone numbers anywhere on the website no real-time support in chat or any from ( or maybe not conspicuous enough for anyone that has searched like i have to find it). How much longer do i have to wait please?
Hello Mr. Kolade, we have raised a support ticket on your behalf and issue will be resolved shortly.
Good day Sir,
I want to verify my business account. I have all the required documents, including CAC certificate. From what i read on the FAQ and other pages, i’m supposed to pay N1500. I have more than that in my wallet. But the verification page presented N2500 and no way of changing to/selecting the correct amount. Please help me to resolve this.
Thanks
Hello Sesan, business verification fee for individuals with corporate affairs certificate (CAC) is N1500 only while it is N2,500 if you use your personal info.
We have submitted our documents and made payment for verification but this is pending for long. Can this be done asap.
Your account should have been verified by now. Kindly send us the best email to reach you on.
Please I made payment yesterday for my Business account Verification , But i have not get any response to continue, here is my Merchant ID : 5033-0061013
Favour, please proceed to complete your business verification by uploading your documents (business incorporation documents, ID card and utility bill).
You can continue by clicking this link: https://voguepay.com/business_registered
If business owner does not have CEC certificate, how it be verified?
You can verify you account with the option of using your personal details (government issued ID card and utility bills). Proceed with that option to verify your account.
Please, I am having the same problem as Favour above. I have made payment with transaction ID: 5aeb54f9f0f42. The status on the transaction history page states that my payment was ‘Approved.’
My Merchant ID is 14273-22527. The link you provided above for Favour to continue with registration “https://voguepay.com/business_registered” only redirects me back to the page from where I had earlier made payment. Do I need to make a second payment before I proceed?
Hello Anthony, the guide has been updated to reflect updated instruction in case you face the issue. Please refer to the section in RED.
Thank you.
Please, can voguepay work on shopify store?
Hello Kay, at the moment, we do not have a plugin compatible with shopify but you can try other CMS, Thank you
good day, i uploaded the required documents, and i was told it couldn’t be verified, that i should verify using an Intl passport, National ID or Voters card…which i have none, i have already lost customers, please look into it, i have my student ID, i hope it could be used.
Hello Jacob, kindly send an email to support@voguepay.com or better still call any of these numbers for swift response (+2348170008003
+2348183749988) Thank you for choosing voguepay
Can a customer pay me with mastercard or visa card through billing service from UAE with dollars through voguepay without the customer registering with voguepay
Hello Adams, yes you can be paid with any currency but your account will be funded in your default currency based on the prevailing exchange rate. Thank you.
I this a one time payment for verification?
Hello Rose, It is a one time payment.
Does voguepay support adult niche sites?
Yes, we do. Click here to sign up > http://bit.ly/VPSignup
Its been two days now since I made payment and uploaded document. How long will it take my account to be reviewed and verified?
Hello Oseghale, account verification usually takes 24 hours except you do not meet the requirement. However, kindly check you email for updates from our compliance team.
My business account is not yet verify and i have upload my document with my BVN.
Hello Kehinde, kindly exercise patience, our compliance team will contact you shortly, thank you.
Hi, Please can I use National Id Original slip for the verification?. The Permanent ID not yet available.
Yes, we accept the NIMC slip. Thank you
my account is not verified help me please
Hello Ezeh, Thank you for the feedback, however if you have requested for verification, I want to believe that it is being processed, kindly check your email inbox regularly for updates or chat us on messenger – m.me/voguepay Thank you.
Thanks for the post. Please I’d like to know how long it will take before my account will be verified. It has been two days since I submitted my documents but I have not received any reply from Voguepay. Thanks.
Hi Wilson, it usually takes 24 hours but may take more than 24 hours depending on the documents sent and the nature of your business. Please endeavour to check your mail inbox often for updates, Thank you for choosing VoguePay.
Hi. i was told to supply a few extra documents for my account to be verified and I did just that, yet my account isn’t verified. Please, I need the account to be verified. I have provided all necessary document and made all changes that was suggested I make. thanks.
Hello Samuel, our compliance team, review hundreds of business account verification daily, I can assure you that you will get feedback soon, kindly exercise patience during this time, or chat us up on messenger – m.me/voguepay Thank you for choosing VoguePay.
Hi Voguepay support,
Please I want to confirm if your verification documents submitted is with CAC or any government outfit?
Hello James, we accept documents from CAC and it is part of our KYC requirements.
Hello, Voguepay i just requested my biz account verification and I’ll be needing the account to be approved as soon as possible, i have been loosing customer due to my changing to Voguepay because none of them can make payment on my site. Thanks for the good job but pls kindly look into my account the account detail is used as the name and other info for thus comments.
Thanks!
Hello 09Ja, kindly chat us up in our messenger m.me/voguepay and provide your username to enable us follow up with the compliance team, thank you.
Please i have completed my form for over 48hours, and i am yet to be verified. Please i need the verification ASAP. Please help.
Thanks
Hello Amaka, kindly chat us up in our messenger m.me/voguepay and provide your username to enable us follow up with the compliance team, thank you.
When will you people update my account to be verified 4rm frenzytech1688
Check my websites frenzytech1688.com
When are you people fixing it, verified my account
Hello Frenzytech, kindly exercise patience, you will be notified as soon as your account is verified.
I the meantime, endeavour to check your email often for updates. Thank you for choosing VoguePay.
I have tried several times to pay the sum of 1500naira for verification, not going through. Just returning back to the page after inputting card details.
I need to verify this account asap!
Called the numbers I found online, no answer.
Hello Tunde, could you please chat us up on Facebook messenger – m.me/voguepay to enable us to resolve as soon as possible.
thank you. it was quite helpful
You are welcome Johnpaul
Does a personal account need document verification?
Hello Nnanna, personal accounts does not require any verification except phone number verification.
Have been calling, sending emails on same issue since 1st of January, no changes.
No successful transaction for a WHOLE WEEK.
What kind of stupid payment gateway is that.
Hey do you guys support e-commerce business
Hello Singh, the moment we do not support e-commerce businesses outside Nigeria