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This 3-step guide is an introductory guide that walks you through how to set up your VoguePay account. We also included links to other resources that will help you set up your account with ease.
Step 1: Registration
The first step is to sign up or register your account. Account opening is free; sign up here.
On the registration page, new merchants have the option to choose (1) personal account (2) business account. It is recommended that you select business membership account type so you could have access to all the cards types being processed on VoguePay.
Here is a simple guide on how to register an account on VoguePay
After you have successfully created an account, a link would be sent to the email address you used to open the account. Kindly click on the link to activate your account. (In case you did not receive the link in your inbox you may, you might want to check your spam folder). Your active account will now be available in a sandbox environment (i.e demo).
…. Sandbox environment
The sandbox environment allows you to test the platform without actually performing live transactions.
You can even proceed to integrate our plugins and extensions to your website and test how our platform works. We support several third party integration methods. You can find details about this here.
Kindly download and install the one that matches with your website content management system.
To take your account to a live environment, you will have to verify your account.
Step 2: Phone number and Business Account Verification
- For personal account, you will be able to start using the platform immediately. However, you are required to verify your phone number.
- For business account, you will be required to perform business verification in order to go LIVE.
If your account is NOT verified, you payment links will NOT be active. Instead, it will display this image anytime someone attempts to make a purchase through the link.
In order to avoid this (if your website or payment link is live), you need to verify your business account.
The process of verification requires you to do the following.
- Make payment/fund your account.
- Upload necessary verification documents.
- Wait for our team’s feedback on the status of your verification.
This detailed guide shows you how business verification works on VoguePay.
Step 3. Additional information.
- If you require further clarification, we have compiled answers to over 70 frequently asked questions and make it easy for you to send a ticket to us from our Knowledge Base Page
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How can I get my store ID
You can get your merchant I here: http://voguepayblog.com/kb/where-can-i-get-my-merchants-id/
Please, I tried log in even after resetting password. I still get the invalid username and password error
Sorry for the inconveniences, you can use your email in place of username with the correct password. Hope this helps. Thank you.
Great post. Very informative. Thanks
Thanks Amidu. We are glad you found it helpful
Please how do I get my account number/ID
Hello Daniel, your account ID info is located to the left-hand side when you are logged in. We created this guide to show you http://voguepayblog.com/kb/where-can-i-get-my-merchants-id/
Very good and informative write up. thank you.
Can i start collecting money on my website using VoguePay even without adding fund to the account
You can start collecting money on your website without adding money to your account. However, it is important that you have to verifiy your account to enable you fulfill our KYC requirement and make withdrawals.
Hai sir..pls kindly to help.Am peter mahendra.Iam Indian.How to fund add my account and how much amount maintainace my bank account.Pls try to help me sir
Peter, kindly follow the steps in the guideline. VoguePay does not charge account maintenance fee. Kindly refer to our fees page https://voguepay.com/fees
Am I to provide all the requirements to be verified if I’m to use the first method?
Yes. You can use any of the two methods provided you have the document required.
Hello, I’m Nelson. I’m new on VoguePay, so I want to find out some things.
1, how can I set up a payment link, cause I tried but it’s wasn’t valid.
2, do I have to own a website to set up the payment link
3, can I use the payment link to receive payment on facebook.
Hello Neil.
VoguePay will help you to achieve all the above. Here is a simple guide on setting up a payment link http://voguepayblog.com/kb/receive-payment-without-a-website/
Please note that you don’t need a website to use payment link. The voguepay payment link you generate can be used on any social media platform, email, SMS or WhatsApp. When your customer click your payment link, it launches a payment page where they can easily send payment to you.
Very informative, yet please, can I be able to receive funds via my voguepay account pending my verification? I am currently working on my CAC certificate, so before I receive it, can I integrate the link to my website?
Yes Cynthia, you can proceed to accept payment with VoguePay. We would expect that you complete your business verification before you can make withdrawal request.
Thank you for using VoguePay
I request for bulk SMS unit of 1000,you remove the money and did not send the unit for me,and I receives GT bank alart. please may I kwon the problem?
Hi Ardo, please provide us with your transaction details so we can ascertain if the payment was successful from our side. Kindly email support@voguepay.com with your transaction details.
Also note that the SMS unit you purchased will be credited to you by the provider, not VoguePay. Thank you.
Hello Admin,
Pls how do i go about getting a merchant ID from vogue pay
Hello Tosin, you need to have any account on VoguePay to have a merchant ID. Your merchant ID is located in your user dashboard when you signed in.
Please see the guide for full explanation. http://voguepayblog.com/kb/where-can-i-get-my-merchants-id/
Please how do I change the look of my payment page and how do I make users complete payment on my website
Hello Dera, you will be able to do that soon on VoguePay.
hello Admin
i am not finding VoguePay android sdk for Payment integration
please help me How To Integrate “VoguePay” in Android
We are yet to publish SDK for mobile. As soon as it is LIVE, we will announce it.
I have integrated the payment method, but getting prefix not found pan?
Hi Samie, I check the link (your profile URL) and it is going fine. If you still encounter the error, please send a mail to support@voguepay.com. You can also include screenshot.
What I noticed is that you enabled only the VISA gateway. This is because you are on a personal account. You will not be able to take payment from mastercard and verve cards which command more than 80% of transactions in Nigeria. I will advise you the followinf steps:
1. Upgrade your account to a business account. Here is how to.
2. Verify your business account. Start now.
Cheers.
Hi,
I am currently in college and still living in my fathers house. Thus the utility bill required here is not in my name. will i still be able to apply and verify my account?
Cheers
Hello Marc, Yes you can. You can use the utility bill to verify your VoguePay account if the address corresponds with the address you have on your VoguePay account.
Hope this is helpful?
Hello Good.
I want to change my account from personal to Business account. I want to follow the second method.
Please how many days will it take to do that after submitting all the requirements.
Happy new year Haruna, to change your account from personal to business account, please send an email to support@voguepay.com to request account upgrade. It will be approved immediately.
To verify your account, please follow the steps in the guide (it takes less than 48 hours to verify the documents you submitted for verification)
We look forward to help you send and receive payment easily
Am Akinsola, my account as not been activated after had made payment, had sent message to support link with proof of payment, what can I do next? Can I resend it again or still wait for my approver? Thank admin.
Hi Adesola,
New accounts are activated as soon as our review team validates all the information you provided us. Please note that you do not need to resend the information, however, you can send us an email on support@voguepay.com to follow up on progress.
Please I need your help, I have tried setting up Vogue pay Personal Account but I can’t complete the process, the requested for a change in password and now as I tried changing the password the are not accepting it. Please can you help me out because i need it urgently for online payment.
Hi Thompson. A quick tip is that when resetting your password, the new password must contain at least (1) one numeric value i.e 0-9, (2) one uppercase letter (3) one lower case letter (4) one special character ]
I have written for you a detailed guide on how to change your password on VoguePay.
Please does this mean we have to fund business accounts and also verify documents? And what documents are needed because my business is a unverified business so how do I go about that
Hi Philip, here is a guideline to help you verify your business account.
http://voguepayblog.com/kb/how-do-i-verify-my-business-account/
I couldn’t set up vogue account, it says to choose a network which I don’t understand… I searched through and didn’t see anything like that
Hi Muyiwa, the error you saw is quite unusual.
For you to register new accounts on VoguePay, you can choose either personal or business account
Below is a short (50 seconds) video tutorial on how to create a VoguePay account: https://www.youtube.com/watch?v=zO4vbxxyADU
How do I verify my phone number?
I tried funding my account with my verve card, but ni way
To verify your phone number, please check account settings in your dashboard. You can fund your account with verve card. Please ensure your card is enabled for internet transaction, to do this, you will need to visit your bank.
I am a developer and am trying to integrate Voguepay gateway into ECWID online store. My main challenge is how it will accept customer order total cost for customer to make payment.
Please, how possible is that?
I have been trying unsuccessfully to credit my wallet from my account via verve please kindly help. It gives an error unable to transfer.
Apologies for the inconveniences. Is your card enabled for online payment?
I have given a 10-digit US telephone number and it appears that it is not verified. I’ve definitely got a good number. (312) 315 xxx3
Please send your voguepay username or email to support@voguepay.com and we will help you to solve this issue. Thank you.
Please is merchant ID and store ID the same??
Yes
I’m trying to charge my payment, but the profile asks for an answer that I don’t have (code?).
This process is broken, I can’t verify my account, I’m getting, an unable to process form data error
Hello Ife, kindly screenshot the error message and post it here.
Hi,
How Can I Delete My Account?
Hello Wioleta, do you have any issues that you might like us to help resolve?
Reach our support team via email- support@voguepay.com
I can’t do any transaction. Every time I try I get the message: Operation failed. Telephone number not verified
Hello Mickna, Thank you for signing up. Kindly provide the email you used to sign up your account to enable us verify your account from our end, thank you.
How can i veryfy my phone number on my personal account?
Hello Damian, kindly send an email to support@voguepay.com requesting for phone number verification, thank you.
Please how can i add KYC to my account and what is the steps i need to follow