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What is chargebacks?

Chargeback usually happens when customers do not receive the value “as promised” by vendor or in cases where someone’s card was billed without his/her permission for the purchase.

Such customers could approach their banks to seek reversal of the transaction. (These can also happen when buyers unjustly claim chargebacks even when the service was delivered)

Our protection policy gives customers the right to dispute a transaction and request a chargeback. it also empowers seller to amicably resolve the issues within the limits of the law. Our role is to work with merchants, customer and other financial institutions to mediate a fair resolution between all parties.

To protect both buyers and merchants, we usually collaborate with the bank to carry out transaction audit. We do this by allowing our merchants a 24-hour ultimatum to respond to chargeback requests by providing evidence of service delivery, in any of the following formats:

1. Waybill

2. Invoice

3. Receipt.

Other details like phone number, email address and any relevant info may also be provided to us in order to carry out transaction audit. Prompt compliance helps us to resolve chargeback issues on time and satisfactorily.

For more details of our protection policy, please see our terms of service (section 5)