(Last Updated On: February 18, 2019)
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What is evidence of service delivery?
Evidence of Service Delivery (ESD) is a proof that you offered the services a buyer paid you for. ESD can be in form of a receipt, invoice or waybill.
When are you required to provide evidence of service delivery ?
There are 2 common instances where merchants are requested to provide ESDs:
- Case 1: In cases of chargeback requests from your customers. We request for ESD for the particular transaction affected as the evidence that you provided the service. This will assist us to response to query from Banks.
- Case 2: In cases of first-time withdrawal request. We use ESD to evaluate some of the transactions carried out on your website and confirm that services paid for are rendered.
What a standard ESD should include
A standard ESD will contain basic information to track the payment order and show proof of service request and/or delivery. When we request merchants to provide ESD, the document can be presented in pdf or picture format.
The details must include some or all of the following:
- Name and email address and phone number of buyer
- Name of product or service paid for and amount paid
- Any other useful info (like date stamp etc)
How you can collect the info that will appear on your ESD.
Our best recommendation is for merchants to design to website to have a checkout process that collects adequate information about the customer’s order before payment is made.
Below is an example.
The information you collected during the order checkout can be accessible from your database. Depending on how your website is configured, this information should be easy to obtain. You may also speak to you developer to assist with extracting this details.
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Please I been trying to verify my phone number but I found it difficult to verify. Can
Hello Godwin, kindly contact our support team on +2348170008003 +2348183749988 to assist you in verifying your phone number
My name is paul ellison and voguepay took £30.09 twice out of my account on the 27 .11 .2018 i dont know why i haven’t asked for or received any services so i would an immediate refund and an explanation thank you
Hello Paul, kindly send an email to support@voguepay.com stating the issue and your username to enable us follow up and resolve the issue.