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You can withdrawal part or all your money from your VoguePay wallet to any bank account of choice.

You can automate your withdrawals by specifying conditions (e.g when particular threshold or time is reached, we automatically process disbursement to your bank) or you can manually place a withdrawal request.

Please note that you can only withdraw matured funds 

Maturity days are the numbers of days that payments made into your account must wait before they can be withdrawn. For local transactions, this is T + 1 days while it is for T + 5 for international transactions). Maturity days applies as part of our buyer protection policy

Add a Bank for your withdrawals.

Before you can initiate withdrawal you have to add a Bank Account to your VoguePay account. You can follow this guideline to add one.

Make a withdrawal request

After adding a Bank account, you will be able to initiate manual or auto withdrawal of money to your register bank.

1. Auto-Withdrawal: Simply log in to your account settings page to set up you account to withdraw to your designated bank account at intervals.

2. Manual withdrawal:  The process to withdraw funds is simple:

• Enter the amount you wish to withdraw
• Select the bank details to send money to.

• When you click “withdraw fund”, you will complete the steps by generating a security token to complete the withdrawal. (The token will be sent to your registered email on VoguePay (Please note that TOKEN validity time is 30 minutes)

Send money to others…..

You can also send money from your VoguePay wallet to another beneficiary. This option allows you to specify account number(s) you would like to withdraw to without having to save the account details on the system.

• How long does it take for money to get to your bank?

We usually do everything possible to ensure withdrawal requests are paid within 24 hours. Sometimes, it might take up to 48 hours after initiating it. This is based on our terms and conditions. 

• Why your withdrawal request could fail

In case you initiate a withdrawal request and you get “transaction failed”, this can be due to to the fact that the funds in your wallet is not matured. If you experienced  that you can’t withdraw your fund even though it is eligible for withdrawal, it is due to the fact that your wallet balance is yet to be synchronized.

NOTE:

For seamless withdrawal :

• Please first click on “Generate Token” before filling the web request form.

• Kindly copy the TOKEN (either received by sms or email).

• You might need to allow for 3 minutes for your balance to be updated and synchronized

• Fill in the payment form,insert the TOKEN you have generated and submit the withdrawal request.

• Don’t include currency signs or punctuation marks in the amount field. e.g. to withdraw a sum of twenty thousand dollar, $20,000 = wrong; 20000 = correct .