Typically, we use SMS to send codes to your phone for various reasons; this could be for phone verification or for any other token.
In case you are not receiving SMS from us, this might be due to Don-Not-Disturb restrictions by Telcos. If you are affected, you should check the Don-Not-Disturb status of your device so you can deactivate it (use this DND guide). After deactivating DND, retry the the action again and you will receive SMS from us.
I have not activated DND service on my phone, I have checked again to be certain, still I am not getting sms verification code to my phone. I can’t make withdrawals, it appears my balance is being deducted. What’s happening?
Your phone number has been activated based on records (an email has been sent to you with screenshot).
Apology for the inconviniences.
Hi,
I am not receiving the code for phone number verification and my DND service is not activated. Please rectify
Please send a mail to support@voguepay.com or use the ticket box to get the issue resolved
I have not received the verification code and i don’t have DND activated on my line. Also, I am unable to add bank account or fund my account, the system keeps directing me back to the login page
Please send a mail to support@voguepay.com or use the ticket box to get the issue resolved
I can’t make a payment why
Hello Joseph, we are sad to hear that you can’t make payment. Please can we know why.
if the error you noticed is like this, please reinitiate transaction.
I have tried making a transaction (pay money to dollar empire through voguepay for a training) but I can’t. I filled in all the neccesally details with my credit card but it’s still showing transaction failed.
There could be several reasons why your transaction failed, like:
1. Your card not enabled for internet banking: that means you have to go to your bank to activate your card.
2. In other cases, you can send email to the seller who will query the transaction and notify you why the transaction fail. You can also send the transaction ID support@voguepay.com for prompt review.
Here is a compilation of top reasons your transaction can return as failed http://voguepayblog.com/kb/failed-and-declined-transactions/