(Last Updated On: July 27, 2018)
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if you perform some request that requires token, a SMS will be sent to you (an example is phone verification).
In case you are not receiving SMS from us (Nigerian merchants only), this might be due to Don-Not-Disturb restrictions by Telcos. If you are affected, please check the Don-Not-Disturb status of your device so you can deactivate it (use this DND guide).
After deactivating DND, retry the the action again and you will receive SMS from us.
You can as well contact our support team via email (support@voguepay.com)
or call +2348170008003 +2348183749988 for a quick verification.
Reach us on any of our social media handles (@voguepay) for further assistance.
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I have not activated DND service on my phone, I have checked again to be certain, still I am not getting sms verification code to my phone. I can’t make withdrawals, it appears my balance is being deducted. What’s happening?
Your phone number has been activated based on records (an email has been sent to you with screenshot).
Apology for the inconviniences.
Hi,
I am not receiving the code for phone number verification and my DND service is not activated. Please rectify
Please send a mail to support@voguepay.com or use the ticket box to get the issue resolved
I have not received the verification code and i don’t have DND activated on my line. Also, I am unable to add bank account or fund my account, the system keeps directing me back to the login page
Please send a mail to support@voguepay.com or use the ticket box to get the issue resolved
I can’t make a payment why
Hello Joseph, we are sad to hear that you can’t make payment. Please can we know why.
if the error you noticed is like this, please reinitiate transaction.
I have tried making a transaction (pay money to dollar empire through voguepay for a training) but I can’t. I filled in all the neccesally details with my credit card but it’s still showing transaction failed.
There could be several reasons why your transaction failed, like:
1. Your card not enabled for internet banking: that means you have to go to your bank to activate your card.
2. In other cases, you can send email to the seller who will query the transaction and notify you why the transaction fail. You can also send the transaction ID support@voguepay.com for prompt review.
Here is a compilation of top reasons your transaction can return as failed http://voguepayblog.com/kb/failed-and-declined-transactions/
I am not receiving the code for phone number verification and my DND service is not activated. I changed my number on my account.. Right now, my clients cannot send payment on my site, because the number is not verified.. I have sent an email to complain, but there is no response yet.
Apology for the delayed response. We have made move to sort the issue.
Also, kindly re-attempt the verification process again and call the support line (2348070080003), so we can send the code to you immediately. Thank you.
Im no getting the sms for phone number verification.. Please check it out
In case you still can’t receive your phone verification code after deactivating DND, you can send an email to support@voguepay.com. We will advise you on what to do.
I did not receive sms code for withdrawal from my bet account.how do I get this code I need my money back.i want to at least be sure I can redraw my money pls send me the sms code
Kindly send an email to support@voguepay.com
I tried to use an online application requiring my account but its saying I’ve not verified my number
Hello Akinlabi, kindly contact our support team on +2348170008003
+2348183749988 to assist you in verifying your phone number. Thank you