How to manage transaction fees and other add-on fees

(Last Updated On: April 18, 2019)

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  • Can a merchant transfer transaction charges to the customers ?
  • Can a merchant add other add-on fees for customers to pay ?

The answer to both questions is YES. Let me explain further.

Typically, the merchant pays charges for every successful transaction. This fee is called transaction fee; VoguePay debits the account of the merchant immediately the transaction is received.

However, the merchant has the privilege to transfer this transaction fee to their customers. Also, the merchant can include any additional fee that want their merchant to pay from their dashboard.

Take for example. If a merchant wants to receive the full value (exact amount of the cost of product listed for sale), then the merchant can estimate the transaction charge and add its value to the amount the buyer will pay. To do this, the merchant simply adds this fee as  % or in fixed amount. These may be 10, 20, 30, 100, etc.

  • Simply login to settings on your account page on VoguePay.
  • Click on “Percentage Charge”  tab and enter the details of the charges.
  • Complete the process by clicking on “Submit update” button.

 

If the merchant wants to bear the charges instead of transferring to their customers, simply leave the field blank or change it to zero.

 

Below is a hypothetical practical example showing how to estimate additional transfer charges or add add-on fees for your buyers .

Merchant A has a Naira account with VoguePay for selling pairs of shoes that cost N2,000 each.

For that merchant, the transaction fee is 1.5% . This means merchant will be credited with N1,970 while the sum of N30 will be transaction fees. If merchant wants customer to pay for this charge, she simply adds 1.5% or N30 in the percentage charge. This means that buyers will be charged N2030 and merchant will get credited with full N2,000.

It is important to note the following:

  • When you setup a percentage charge, it applies to you account and not just individual products.
  • When you indicate percent extra charge, do not put % sign , it is there by default!
  • Fixed extra charge has to do with the amount you would like to charge your customers in flat rates. These may be 10, 20, 30, 100, etc.

 

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