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15 Comments

  1. GOOD DAY THE PHONE NUMBER VALIDATION DOES NOT WORK I’VE TRIED USING BOTH MY MTN AND GLO PHONE NUMBERS, YOU GUYS CLAIM TO HAVE SENT THE TOKEN CODE VIA SMS BUT I NEVER GOT A TEXT, WHILE IN YOUR FAQ IT STATES WE WOULD SEE THE CODE VIA OUR EMAIL AND STILL I HAVEN’T GOT A MAIL EVER SINCE. AND I NEED MAKE PAYMENTS SO AS TO VALIDATE MY ACCOUNT AS SOON AS POSSIBLE SO I CAN USE IT FOR MY BUSINESS. KINDLY HELP ME OUT. MY USERNAME IS JUSTCHARLES

  2. Hi Admin,

    I already deactivated the DND on my line. I receive other bulk sms but not the token you claim to have sent.

    This is real serious.

    Another customer with same issue as Charles.

    May you should test run it from your end and troubleshoot where necessary.

    1. admin

      Hello sir, we are sorry you have to go through this. We are doing our best to advise alternative options as the problem is not something we can resolve from our end. Kindly re-attempt the verification process again and call the support line (2348070080003), so we can send the code to you.

      Thank you

    1. admin

      Thank you Amudhakumar for your recommendation.

      We have chosen to go via the phone route because receiving the code on your mobile is a proof that the device is yours (or accessible) to you.

  3. AMUDHAKUMAR

    Very informative and verification code does play a vital role as a secure element

  4. Abbey Jeff

    I CANT UPDATE MY PHONE NUMBER AND MY OFFICE ADDRESS. ITS TELLING ME PLEASE ENTER PHONE NUMBER FORMAT WHICH I DID REPEATEDLY BUT WONT UPDATE MY ACCOUNT. ALSO MY CAC CERTIFICATE THAT I HAVE BEEN VALIDATED IN BANKS IS NOT ACCEPTABLE ON VOGUEPAY. ITS UNFAIR

  5. Zizo

    I have been trying to verify my account, but it says “A token has been sent to you via sms” , I wait wait and nothing happens. I double checked my phone number and it is correct!
    I need some help…

  6. Cyrille

    Hello I have the same problems with verification code

    1. idorenyin

      Hello Cyrille, thank you for the feedback, could you be more specific with regards to the challenges that you are facing with the verification code. You can also chat us up on messenger — m.me/voguepay Thank you.

  7. Vittorio

    Hi Admin,

    I also tried to verify my number multiple times but I don’t receive the text messages.
    What goes wrong?

    1. idorenyin

      Hello Vittorio, Could you please chat us up on facebook messenger and provide your username to enable us to assist you with your phone verification. Thank you for choosing VoguePay

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