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  1. Goodevening sir and thanks for this wonderful writeup.

    Please I want to know if I can use my International Passport to Verify my Business Account using method 1.

    Also, I currently have a personal account at VoguePay and this writeup said that I cannot perform card funding from personal account. How then can I pay for the Verification Fee?

    Thanks so much for your quality support

    1. admin

      Dear Mr. Frank Umeadi

      Thanks for your comment on the VoguePay blog.

      We wish to let you know that you can verify your business account with a Valid International Passport IF you don’t have a registered business.

      Presently, you cannot perform card funding operation on your personal account but we are seriously working on making that available as soon as possible. To perform any card funding operation, you will need to upgrade your personal account to a business account. Kindly contact on how to do that.

      Thanks for your patience and cooperation.
      If you have any questions or concerns, don’t hesitate to contact us via the Blog, Social media pages, and

      Looking forward to hearing from you

      Voguepay Nigeria

    1. Dear sir, you can accept payment from foreign countries with your VoguePay account? If you have further questions, please let us know.

  2. Hello Admin, please how long those it take to be verified? because i have uploaded my business documents, but i don’t know what’s next or how long to wait.

  3. Bolu Jacobs

    Good day! please can I pay merchant outside the country with my personal account? Thanks

  4. Nwokeji Emeka

    good evening sir,
    i just registered on the voguepay but verification of my phone contact didn’t work out. i sent a compliant to a number given in the contact us zone since Monday till date no information.
    Please. i need your help to activate the voguepay account.
    thanks for help and understanding….

    1. admin

      We apologize for the inconvenience, please send an email to or simply send a ticket using the ticket form on the right side bar.

      Thank you

  5. Hello, please I like to know the percentage VoguePay charges withdrawal processing charges.


  6. harrison

    please can i verify my account without CAC certificate

  7. jjj

    in the business verification form method 2,section d business information
    registration number;
    principal id/issuedd/country;
    what are to be placed in the box?,and are the optional,also how many days does it take to verify a account,and if acct is not verified cant the 2500 naira charged be refunded back?

    1. admin

      The detail can be found on the Identity card that you using.

      In case your business verification failed, the sum deducted from your VoguePay wallet will be refunded to your VoguePay wallet and you can withdraw it.

  8. Okechukwu ezeilo

    How do u charge for a naira to dollars transaction, like if I want to send 100$ to a company wat charge do u collect

    1. admin

      The typical amount we advise users to transfer is $1500. This is because the cost to transfer lower funds is high.

  9. Ogundipe

    good morning sir,
    i just registered on the voguepay but verification of my phone contact didn’t work out. i sent a compliant to a number given in the contact us zone .
    Please. i need your help to activate the voguepay account.
    thanks for help and understanding….and if all work how much can i transfer because i want to pay for car in usa

  10. HelloBae

    Using method 2: Is it possible to verify my business account using a temporary National I.D Card or Voters Card? Am yet to receive the permanent one.

    1. admin

      Yes. We accept temporary National ID card only. You can proceed with it to verify your account.

      1. Vick

        I’ve registered 3days ago and yet I’ve not been verified you said it will be verified between 24 to 48 hours.

        1. Vick

          I’ve been verified but it said I should upload utility bills to update my utility status

          1. admin

            This is might be because the utility document you submitted did not might the required KYC. Kindly send a mail to to clarify.

            Thank you.

  11. Veronica

    Hello ..
    Upon verifying my business account.
    Thou I choose to get verified using Government ID .. But I saw the ‘ Certificate Registration Number’ box …

    I do not have such because .. I plan on using my Government ID.

    1. admin

      Please re-initiate this step and ensure you verify with the information you have available.

  12. Orezime Omojefe

    I currently live in the hospital quater and i do not have a utility bill, Can i do the verification with out a utility bill?

    1. admin

      It is OK if you can provide a bank statement that indicates you reside in the given address

  13. Vidon

    Can an under 18 register for Vogue pay and upgrade to a business account using international passport

    1. admin

      You need adequate KYC to operate a business account on Voguepay. Usually, you will be up to 18 years before you can have some of the means of identification. For more about this and instances of exemption, please refers to our terms, for additional assistance

  14. Olusola Olawale

    Hello Admin, I have registered with necessary information on behalf of a non profit organization, but the account is not verified yet, what are the possible reasons and steps to be taken to correct such.

    1. admin

      Hello Olawale, for adequate KYC, we verify each doc submitted for account opening to confirm they are valid. Usually, you should get a feedback within 24-48hours. You can always contact Thank you.

  15. I have been filling the online business registration form since morning, but it’s not responding. Keeps giving me several unnecessary messages, even when I have done everything. I guess it’s deliberate. The company just made the whole registration thing difficult.

    1. admin

      Our registration process is not difficult. In case you have specific difficulty, kindly send mail to to help you resolve the issue. Thank you for using VoguePay.

  16. Billy Enabulele

    Pls what is the percentage charge on Withdrawals from voguepay business account?

    1. admin

      You are welcome Emma, we are glad you found the resource to be useful.

  17. I want to visit your Ikeja Lagos Nigeria office with my int’l passport, nepa bill and NGN2,500 business verification fee to verify my business account in person (offline), i hope it’s allowed?

    I just installed Voguepay plugin in my website, my online store has multiple currencies and when the order procedure reaches Voguepay Payment Gateway, the price will change to naira (not dollar equivalent because my online store default currency is U.S dollar), e.g $1,000 will be showing NGN1,000 instead of NGN600,000 displayed on my website before checking out to Voguepay Payment Gateway, why?

    Is it because my Voguepay Business account has not been verified?

    My website is and

    1. admin

      Hello Mr. Paul, it is OK to visit our office to complete your verification. However, we hope that with our guideline you will be able to fix it on your own. Regarding payment gateways, please note that our USD gateway requires you to apply separately for it after your account has been verified before we can enable the channel for it. Kindly find more information about it here

    1. admin

      Typically, verification takes less than 24 hours. Sometimes, depending on available information, this can be extended beyond that time while our support team engages with the business owner.

      You might want to understand what we do during the verification exercise?

      Basically, we cross-check the documentations provided by the business during the application to confirm they are genuine. We also examine your website to ensure it complies with our internal checks. If there are grey areas to address, we communicate that to the business owner and let the person know the status of the application.

  18. Hello voguepay I run internet business and would like to setup your payment system on my website.

    How do I go about it? Any link or resource?

    1. admin

      To verify your account, please go ahead to fund your account and upload the required document.

  19. Hello Admin,
    I upgraded my ‘then’ private account to a business account; paid the required amount of 2,500 and submitted the appropriate documents for verification.

    This upgrade was 3 days ago to be precise and I have contacted Voguepay via calls and mail.
    The verification has not been effected since then.

    I need my account to verified ASAP, so as to integrate payment into my website.

    1. admin

      Hi Williams,

      Sorry for the delay in verifying your account. Please send us an email at with your voguepay ID so we can followup on this.

  20. This business verification of a thing. My own case is, how do I know if I have been verified? I have contacted Support on this but no reply.

    1. admin

      Thank you for the message. As soon as your business verification is active, our support team will send you a message. That will happen very soon.

  21. Pleasespecified amount of NGN2,500 it money was removed but the page refreshed and the money was removed but i couldn\’t continue the verification, telling me insurfficient balance. Please how do i go about it, Thanks (Merchant Id:1989-0060506), i Tried using ur support ticket but it is saying error, Thanks

  22. Hi! Good post. Thank you so much for sharing this useful information. I have registered and will verify my business account.

    1. admin

      Thank you Joseph. I appreciate that you have signed up. If there is any specific way I can help to set you up, I am happy to

  23. Hello, i registered sometime last month, paid for my business verification, uploaded my documents but still yet the dollar currency is not enabled, customers are complaining that the payment system isnt working, up until today the system isnt working. I sent a mail to your support team, no reply until now, i dont want to believe you are offering poor services here because i was referred here by a colleague.

    1. admin


      Thank you for reaching out to us via our email support channel.

      Please understand that upon verifying your account, you can now accept payment from all local card types.

      In order to accept international payment you have to request access to this gateway (it allows you to accept payment in all currency from all card types).

      Here is more details on how to set up international payment on your VoguePay account

  24. I want to add 10,000 naira to my acct but is not verified but later i will user 2,600 from it and verify my acct
    Is it possible
    And what i have is paper national id card and voters card non permanent one

    1. admin

      Hi Solomon. Thank you for signing up an account on VoguePay. For accounts that are not verified, you cannot fund with more than N2,500 if you are using bank funding option.

      I will recommend that you find with your card if you need to fund as high as N10,000.

  25. i have done a withdrawal of cash to account since yesterday but haven\’t gotten value. No contact phone numbers anywhere on the website no real-time support in chat or any from ( or maybe not conspicuous enough for anyone that has searched like i have to find it). How much longer do i have to wait please?

    1. admin

      Hello Mr. Kolade, we have raised a support ticket on your behalf and issue will be resolved shortly.

  26. Good day Sir,

    I want to verify my business account. I have all the required documents, including CAC certificate. From what i read on the FAQ and other pages, i’m supposed to pay N1500. I have more than that in my wallet. But the verification page presented N2500 and no way of changing to/selecting the correct amount. Please help me to resolve this.

    1. admin

      Hello Sesan, business verification fee for individuals with corporate affairs certificate (CAC) is N1500 only while it is N2,500 if you use your personal info.

    1. admin

      Your account should have been verified by now. Kindly send us the best email to reach you on.

  27. Please I made payment yesterday for my Business account Verification , But i have not get any response to continue, here is my Merchant ID : 5033-0061013

    1. admin

      You can verify you account with the option of using your personal details (government issued ID card and utility bills). Proceed with that option to verify your account.

  28. Please, I am having the same problem as Favour above. I have made payment with transaction ID: 5aeb54f9f0f42. The status on the transaction history page states that my payment was ‘Approved.’

    My Merchant ID is 14273-22527. The link you provided above for Favour to continue with registration “” only redirects me back to the page from where I had earlier made payment. Do I need to make a second payment before I proceed?

    1. admin

      Hello Anthony, the guide has been updated to reflect updated instruction in case you face the issue. Please refer to the section in RED.

      Thank you.

    1. idorenyin

      Hello Kay, at the moment, we do not have a plugin compatible with shopify but you can try other CMS, Thank you

  29. good day, i uploaded the required documents, and i was told it couldn’t be verified, that i should verify using an Intl passport, National ID or Voters card…which i have none, i have already lost customers, please look into it, i have my student ID, i hope it could be used.

    1. idorenyin

      Hello Jacob, kindly send an email to or better still call any of these numbers for swift response (+2348170008003
      +2348183749988) Thank you for choosing voguepay

  30. Can a customer pay me with mastercard or visa card through billing service from UAE with dollars through voguepay without the customer registering with voguepay

    1. idorenyin

      Hello Adams, yes you can be paid with any currency but your account will be funded in your default currency based on the prevailing exchange rate. Thank you.

  31. Its been two days now since I made payment and uploaded document. How long will it take my account to be reviewed and verified?

    1. idorenyin

      Hello Oseghale, account verification usually takes 24 hours except you do not meet the requirement. However, kindly check you email for updates from our compliance team.

  32. Kehinde Adekunle

    My business account is not yet verify and i have upload my document with my BVN.

    1. idorenyin

      Hello Kehinde, kindly exercise patience, our compliance team will contact you shortly, thank you.

    1. idorenyin

      Hello Ezeh, Thank you for the feedback, however if you have requested for verification, I want to believe that it is being processed, kindly check your email inbox regularly for updates or chat us on messenger – Thank you.

  33. Thanks for the post. Please I’d like to know how long it will take before my account will be verified. It has been two days since I submitted my documents but I have not received any reply from Voguepay. Thanks.

    1. idorenyin

      Hi Wilson, it usually takes 24 hours but may take more than 24 hours depending on the documents sent and the nature of your business. Please endeavour to check your mail inbox often for updates, Thank you for choosing VoguePay.

  34. Hi. i was told to supply a few extra documents for my account to be verified and I did just that, yet my account isn’t verified. Please, I need the account to be verified. I have provided all necessary document and made all changes that was suggested I make. thanks.

    1. idorenyin

      Hello Samuel, our compliance team, review hundreds of business account verification daily, I can assure you that you will get feedback soon, kindly exercise patience during this time, or chat us up on messenger – Thank you for choosing VoguePay.

  35. Solomon James

    Hi Voguepay support,
    Please I want to confirm if your verification documents submitted is with CAC or any government outfit?

    1. idorenyin

      Hello James, we accept documents from CAC and it is part of our KYC requirements.

  36. Hello, Voguepay i just requested my biz account verification and I’ll be needing the account to be approved as soon as possible, i have been loosing customer due to my changing to Voguepay because none of them can make payment on my site. Thanks for the good job but pls kindly look into my account the account detail is used as the name and other info for thus comments.


    1. idorenyin

      Hello 09Ja, kindly chat us up in our messenger and provide your username to enable us follow up with the compliance team, thank you.

  37. Please i have completed my form for over 48hours, and i am yet to be verified. Please i need the verification ASAP. Please help.

    1. idorenyin

      Hello Amaka, kindly chat us up in our messenger and provide your username to enable us follow up with the compliance team, thank you.

  38. When will you people update my account to be verified 4rm frenzytech1688
    Check my websites

    1. idorenyin

      Hello Frenzytech, kindly exercise patience, you will be notified as soon as your account is verified.
      I the meantime, endeavour to check your email often for updates. Thank you for choosing VoguePay.

  39. Tunde

    I have tried several times to pay the sum of 1500naira for verification, not going through. Just returning back to the page after inputting card details.
    I need to verify this account asap!
    Called the numbers I found online, no answer.

    1. idorenyin Idiong

      Hello Tunde, could you please chat us up on Facebook messenger – to enable us to resolve as soon as possible.

  40. Chibuike Nnanna

    Does a personal account need document verification?

    1. idorenyin Idiong

      Hello Nnanna, personal accounts does not require any verification except phone number verification.

  41. Have been calling, sending emails on same issue since 1st of January, no changes.
    No successful transaction for a WHOLE WEEK.
    What kind of stupid payment gateway is that.

    1. idorenyin Idiong

      Hello Singh, the moment we do not support e-commerce businesses outside Nigeria

  42. fjfola

    What do you mean by principal officers Id No, is ti the passport number because I am using international passport to verify the account

    1. idorenyin Idiong

      Hello Fola, Yes! Please go ahead with the number on the ID card

  43. Sunday James

    Please, I kept getting “Operation Failed, Business Registration Not Successful” for several weeks now. Any help?

    1. idorenyin Idiong

      Hello James, thank you for contacting us. This means that your business account has not been verified hence will not be able to receive payment. Kindly chat us up on Facebook Messenger – for further assistance.

  44. Pedro

    Hi sir .

    The bank’s address is not the one on the ID card، this is a problem ?.

  45. Its been two days now since I made payment and uploaded document. How long will it take my account to be reviewed and verified?

    1. idorenyin Idiong

      Hello Hanson, thank you for reaching out to us.
      Kindly send your username to our social media assistant on Facebook to enable us follow up on your request. Regards.

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