Below is a detailed step-by-step guide to help you complete the process. If you need assistance, chat with us on Facebook https://m.me/voguepay or send a ticket to firstname.lastname@example.org
Why do you need to verify your business account on VoguePay ?
Business verification is the next step a user takes after completing account signup.
Our verification process ensures that every merchant meets our due diligence criteria that include collecting adequate KYC (know your customer) and submitting same for their business. With the due diligence we ensure each merchant is trustworthy and can be contacted in cases of dispute resolutions or charge-back. It is an important step, hence, if the merchant has not done it, they cannot use their VoguePay account to accept payment.
How do I initiate the business account verification process?
- To start the process of business verification, please log in to your VoguePay account (login here).
- From your dashboard click on the “business verification” menu or you can go directly ( here is the link.)
- Click on “Proceed” button to start the verification process. You will be directed to account funding page where you can make payment to verify your account.
STEP 1: Fund Your Account.
The first step is to make payment. How much you pay as verification fee is determined by the country your account is based in:
- International merchants verify their accounts with $19.99 or its equivalent in euro, pounds and other currencies.
- Nigerian merchants that have a registered business entity will be required to pay a verification fee of N1,500 (this is ideal for you if you have CAC certificate for a business or NGO)
- Nigerian merchants that do not have a registered business will be required to pay a verification fee of N2,500
- You can pay the verification fee with card payment or with funds from your VoguePay wallet. Please read this guide for detailed explanations on multiple options to fund your account.
What happens after payment is made?
After you make payment for appropriate verification fee, you will be prompted to continue the verification process.
The first stage include providing details about your business entity and particulars of the primary personnel who will have access to the VoguePay account. The second stage include uploading your documents for assessment.
In case your payment for business verification failed, this error message prompts you to continue to upload document. We have an arrangement to deduct the verification fee when you start accepting payment.
Let’s proceed to the next step
STEP 2: Upload your personal and business information.
At this stage of the verification process (access page here if you are not redirected) you will be asked to provide basic information about your business.
There are 3 stages for uploading your personal and business info.
- Stage 1 (Business information): This is where you supply information about your business, including your business certificate/incorporation number and other information about your business.
- Stage 2 (Business type): This is where you select the type of business that you own. If your business type is not indicated, you can select “other”.
- Stage 3 (Upload docs): This is where you upload the relevant documents needed for your business verification. This is the final stage of the verification.
The information to upload should include (a) Certificate of business incorporation (if you have a corporate entity), (b) Any valid government-issued ID card (International Passport /National ID Card / Driver’s License/ Voter’s card), (c) Utility bill (energy, water or waste management bill etc)
After uploading your documents, tick the checkbox to confirm you accept our terms. Then submit your verification application.
It is recommended that you have ready all the documents you want to upload for business verification. The size of each document should not be more than 500kb in acceptable formats like PNG, JPEG or .pdf).
Below is the breakdown of documents you are expected to upload.
- Non-Nigerian merchants : Identity card + utility bills + business incorporation documents + equiv 20 USD.
- Nigeria merchants (business entity): Government-issued Identity card + utility bills + CAC document + N1500.
- Nigeria merchants (non-business entity): Government-issued Identity card + utility bills + N2500.
STEP 3: Add two new pages to your website.
As part of your business verification process, your website must be fully functional and the checkout page must collect adequate information about your customers.
It should have the following pages:
1.. “Information about how to contact you.
Clearly display how you can be contacted. It must have the following information
(a) Your company’s physical address (must correspond with what is provided to VoguePay)
(b) Your contact email address (that your customers can use to contact you for dispute resolution)
(c) Your phone numbers (preferably a business line)
This information is recommended to be displayed on any of the following pages on your website: footer, about Us/Contact us” page or terms and conditions page.
Here is an example showing address in a website footer.
2. A customer billing info collection system.
Before a user can checkout, ensure to collect adequate billing or shipping details about them before they proceed to make payment.
This means that when your user clicks checkout, they need to provide some information before you finally direct them to the payment page. That checkout experience must collect the following information:
- Full name.
- Email address
- Phone number and
- Physical address of customer (optional for digital products, software, and downloadable products)
- Oder detail, i.e, information about what is being paid for (Collecting this information will enable you to easily generate invoice or waybill for the transaction which can be needed in cases of transaction disputes)
NOTE: Most eCommerce solutions like WordPress or Joomla have plugins or modules for this. If you use custom application, ask your developers to build this into it. Ensure you make these changes to your website as soon as you submit your business verification request.
In case you do not have a website you need to show proof that you are collecting customer information before payment.
Approved or not approved ? How we decide accounts that get approved
What happens after your documents are submitted?
Our compliance team begins their assessment. Your application will be reviewed and status communication to you between 1 to 5 business day. In case your business can not be verified, your payment will be refunded.
Below are what we check out for before your account is verified.
A. Business documents
- We confirm that the business documents you submitted is up to date. For example, the utility bill presented must NOT be older than 3 months from the date of your business verification request. (The bill can be electricity, water or waste management bill).
- Your identity card should be government-issued. While there might be some waivers (exemptions), we expect you to provide a government-issued card. This can be state or National levels.
- For statement of account, it must bear a bank stamp to confirm authenticity and should note be more than 3 months from the date of your business verification request.
NOTE: Nigerian merchants can present their bank verification number (BVN) in place of items 2 and 3
One more check.
Ensure that the you use the identity information you submit for verification belongs to the person whose name is displayed in your VoguePay account profile. Also note that you have to change the address to correspond to the one on the utility bill.
So, make sure the information in this page match it with the the utility bill and passport details you submit.
B. Assessment of your website.
It is important that you comply with our request to reflect the two information below on your website.
- “Information about how to contact you.
- A customer billing info collection system.
When the two checklists are met, your account will be verified.
Verified account displays a badge and enables you to use the full suite of VoguePay platform.
If you are required to provide additional or replacement document for assessment, you will NOT be able to upload it from the portal. You will need to send it to us via email to email@example.com