(Last Updated On: October 3, 2018)
What is evidence of service delivery?
Evidence of Service Delivery (ESD) is a form of a receipt, invoice or waybill generated from your website that showed proof of transactions.
This information are expected to be supplied by your customers as part of the checkout process before they are directed to make payment.
Every VoguePay merchants need to set up their website to collect adequate ESD before their business account verification is approved.
When are you required to provide evidence of service delivery ?
There are 2 common instances where merchants are requested to provide ESDs:
- In cases of chargeback requests from your customers. We request for ESD for the particular transaction affected as the evidence that you provided the service. This will assist us to response to query from Banks.
- In cases of first-time withdrawal request. We use ESD to evaluate some of the transactions carried out on your website and confirm that services paid for are rendered.
What a standard ESD should include
A standard ESD will show the buyer’s email address, full name, phone number and amount paid for each of the Transaction IDs requested .
When requested, you can provide this to us in pdf format, screenshot or whatever public format it is stored in your website.