How we handle reversal or charge back due to frauds

When a transaction is suspected to be fraudulent, our financial partners (Bank and switching operators) might contacts VoguePay to reverse it even when the payment has already been successfully credited to you.

If the cards used for the payment on your site is confirmed to be compromised by the suspected fraudster, the Bank instantly reverses the transaction thereby debiting VoguePay of the amount paid to you, hence we will notify you and deduct the money from your account accordingly.

In other cases, an unsatisfied customer (someone who paid on your site using VoguePay) mandates his/her bank to reverse the payment. When VoguePay receives such notice, we notify the merchants so they can take appropriate action.

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