How to deal with reversal or charge back requests due to processing error

(Last Updated On: February 27, 2018)



It is possible that your customer makes a claim that payment was credited to you whereas you have not received it.

This can be due to network error/bank switch failure, such that the customer received a failed/unsuccessful notification whereas you are credited for the transaction. Also, due to network timeout, there are scenarios where a customer might be debited even though they have not completed the transaction cycle.

At such times, the first thing to do is to login to your account and review your transaction history using the email  or transaction ID provided by your customer. You can then proceed to complete the order on behalf of your customer.

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  1. good day sir/ma, i am to inform you that my bank was debited but the transaction wasn’t successful. N10000.. pls shed light on this. my phone number is 0816XXXXXXXX (redacted). thank for your kindness

  2. Oladimeji Olalekan

    I’m a participant on abundance wealth club, I made a payment for my referal with my gtb master debit card on the18 Nov 2016, thru your platform and i was debited without payment going through

  3. Ruth

    I made payment with voguepay,it was not successful so I waited for a while and tried again and then it worked,later I got an email that first transaction that was not successful has been debited from my account..meaning I have been debited twice for the same transaction.. How do I get back a refund

    1. admin

      We are sorry to hear this. We will reach out to you to get more details of the transaction and see we resolve it promptly.

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