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    1. admin

      Please refer to this guide:

  1. I try to signingup vogue, i field all but i dont the security code, pls help with code.

    1. admin

      Sorry for the inconvenience ibrahim. You need to input the security code before you can sign up.

    1. admin

      Dear Sophia, for accounts domiciled in Nigeria, you are required to request for international payment gateway access before you can be enabled to accept payment in other currencies. Please see guidelines here

  2. Please explain this:
    Please note that when composing an email message to be sent to the buyer, the parameter {{PRODUCT}} should be used to denote where the download link would appear

    1. admin

      Dear Sophia, it appears you are making a reference to the article on PIN and digital downloads. As the article advised, you are expected to insert {{PRODUCT}} in the body of the email you will send to your customers. Our system recognizes the code and will replace it with the link to the product.

      Here an example (let’s say you are writing an email)


      Thank you for paying for for ebook, “5 things to do with your life”
      Your payment has been received. To download the book, click here {{PRODUCT}}

      Thank you,


      As you can see, I inserted the {{PRODUCT}} code where the user will click to download the book

  3. Simon

    Dear admin. I have been trying to add funds to my account through credit card but its saying cannot process form.

    1. admin

      Thank you for getting in touch on this issue. It has been resolved.

  4. Pinceta

    i have a differenr problem, I’m trying to add some funds to my wallet but unfortunatelly I can’t!!!!! Because my debit card from LLoyds bank is without 3D Secure ( it is not truth, I was in my bank and they said to me so everything is allright with my card ). Can you explain to me what can I do now?

    1. admin

      Hi Picenta, 90% of most bank funding on Voguepay failed because they don’t support 3D secure, that is why we usually advise that you confirm.

      You can be assured that we are working on a solution that will support 2D cards without the associated fraud risk. In the meantime, please reach out to support@voguepay.Com to get a quick fix.

  5. Good day, I tried paying with my payoneer card but am getting a Failed feedback because of 3D Authentication.
    Kindly help out.

  6. Emmanuel Victor

    Okay! For me, I have done a deposit of a sum of 2000 Naira to my voguepay wallet using the bank method, I filled in the deposit details as required; but it has been over 24 hours now and the fund is yet to me raised on my voguepay wallet.
    My VoguePay email address is,
    The bank used is United Bank for Africa.

  7. Nwachukwu Anthony

    Please, i paid 2000naira to vogue pay today in the afternoon through bank deposit but, my vogue pay account has not been funded after putting my deposit details in my vogue pay account.
    Depositors name :Nwachukwu Sunday Anthony.
    Please resolve my issue.

  8. Ilori Emmanuel

    I transfered N2000 via ATM on 16/11/2018 and I send notification I have not seen my money yet why is it taking long I sent a lot of notification still nothing plz I am begging I need the money online for something.

    1. idorenyin

      Hello Ilori, If you have completed the steps as instructed on the article on how to fund your VoguePay wallet, could you please confirm that the ATM transfer you performed on 16/11/2018 has reflected in your wallet.

    1. idorenyin

      Hello Seun, kindly, resend the token and try again.

  9. Salami olamilekan

    Please have been trying to verify my number on the platform but it is requesting me to put token please I don’t understand that

    1. idorenyin Idiong

      Hello Salami, a code should have been sent to your phone number. If you did not receive it, kindly chat us up on Facebook messenger – to enable us to follow up adequately, thank you.

  10. Hello since my account has been opened im not able to verify it.i try to reach your team but there is no any answer from them for the past one week!.may i know the reason behind this?

    1. idorenyin Idiong

      Hello Albert, your account is currently being reviewed by our compliance team as soon as they are done, you will receive a mail on what next to do, kindly exercise patience. Thank you.

      1. Tina

        Trying to load my wallet with my debt MasterCard not taking it ,which card can u use.


    Please admin, i can’t fund my wallet, why is that so?

    1. idorenyin Idiong

      Hello Pius, could you please state the error code you received when you tried t fund your wallet?

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