Evidence of service delivery (chargeback requests)

What is chargebacks?: Chargeback usually happens when customers do not receive the value “as promised” by vendor or in cases where someone’s card was billed without his/her permission for the purchase. Such customers could approach their banks to seek reversal of the transaction. (These can also happen when buyers unjustly claim […]

List of currencies supported by VoguePay

The list of currencies supported on VoguePay are: 1. US Dollar (USD) 2. British Pound (GBP) 3. Euro (EUR) 4. Ghanaian Cedi (GHS) 5. Nigerian Naira (NGN) 6. South African Rand (ZAR) 7. Kenyan Shillings   When you open an account on VoguePay, you are assigned a default currency (from any […]

Can personal account receive payment in USD?

You can only accept USD with a verified account on VoguePay.  Please note that if you set up any payment link to receive payment in USD when your account is not enabled for it, the checkout page will display blank. Personal account can only receive payments from VoguePay users and […]

How to handle reversal and chargebacks on your VoguePay account

Reversal is when money that has been credited to your VoguePay wallet is debited. This can be before or after the maturity period of the funds. Reversal or charge back request is made when any of our financial providers (e.g Banks, processing and switching partners) or customers contests against a specific transaction. […]